A structural equation model of supply chain quality management and organizational performance

In this paper, we identify through the use of empirical data collected from Taiwan and Hong Kong, the factors that influence supply chain quality management. The data was collected from practicing managers. The findings for the two sets of data were consistent. The data showed that Quality Management (QM) practices are significantly correlated with the supplier participation strategy and this influences tangible business results, and customer satisfaction levels. The data also showed that QM practices are significantly correlated with the supplier selection strategy. The empirical results presented could be used to improve the management of supply chain networks in the economies studied. r 2004 Elsevier B.V. All rights reserved.